Terms of service

1. These Terms & Our Policies

These Terms govern purchases through our store and your permitted use of the Services. When placing an order, you agree to the applicable Terms presented to you before purchase.

Please also review:

• Our Return & Refund Policy , which explains returns, cancellations, and product remedies;
• Our Shipping Policy, which explains delivery arrangements; and
• Our Privacy Policy, which explains personal information practices.

Acknowledging a privacy notice or accepting these Terms does not, by itself, constitute consent to optional marketing or tracking where separate consent is required.

2. Seller Information

For product returns, contact us for the correct return destination. Do not send products to the registered business address unless our support team instructs you to use it.

3. Eligibility & Customer Accounts

To place an order, you must be legally capable of entering into the purchase contract. Where a parent or guardian is required, they must place or legally authorize the order.

Please provide accurate and complete information and keep relevant account details up to date.

Take reasonable care to protect account access and notify us promptly if you suspect unauthorized use. You are not automatically responsible for unauthorized activity merely because it occurred through your account. Responsibility will depend on the circumstances and applicable law.

4. Product Information & Safe Use

We aim to describe products, dimensions, materials, colors, included components, and features accurately. Screen settings and photography may cause slight color differences, but this does not excuse a material mismatch with the product description.

Review the selected size, color, quantity, intended use, and care instructions before ordering. We will not materially substitute an ordered product, variant, or advertised feature without your agreement.

Follow the product’s instructions and warnings. For pet products, select an appropriate size and type for your pet and supervise use where appropriate. Stop using an item if it becomes damaged or unsafe.

Misuse and ordinary wear are different from manufacturing defects. These instructions do not remove our responsibility for unsafe, faulty, or misdescribed products.

5. Placing an Order & Acceptance

Submitting an order is an offer to purchase. An automated order-received confirmation acknowledges receipt and does not itself constitute acceptance.

We accept an order when we send a dispatch confirmation, unless we expressly confirm acceptance earlier. If items are dispatched separately, acceptance may apply to each dispatched portion. Your mandatory rights concerning payment and delivery remain unaffected.

Before acceptance, we may decline an order for a legitimate reason, including:

• Product unavailability;
• Payment authorization failure;
• Missing information necessary to fulfill the order;
• Reasonable evidence of fraud or unauthorized payment;
• A material pricing or product-description error; or
• Legal or delivery restrictions affecting the destination.

We will notify you if we cannot accept an order. Any payment collected for an order we decline will be refunded promptly to the original payment method. After acceptance, we will not rely on these Terms to cancel arbitrarily or remove your contractual remedies.

6. Order Changes & Cancellations

Email support@sayvopets.com as soon as possible if you need to change or cancel an order.

Once processing has begun or a parcel has shipped, we may be unable to change the order or stop delivery. This operational limitation does not remove a statutory cancellation right.

Where delivery cannot be stopped, we will explain the applicable return process under our Return & Refund Policy .

7. Prices, Currency & Payment

Store prices and checkout charges are in United States dollars (USD). Review the total before submitting an order. Applicable taxes and any shipping charges collected through checkout will be displayed before payment.

Any potential import charges payable separately must be disclosed in the applicable delivery information before purchase. These Terms do not authorize undisclosed charges.

Your bank or payment provider may apply its own exchange rate or international transaction fees if your account uses another currency. These charges are determined by that provider.

You must be authorized to use the submitted payment method. Payments are processed through the providers available at checkout.

We will not charge an increased price without your agreement. If a material pricing error is identified before acceptance, we will explain it and offer the choice to proceed at the corrected price or receive a refund for the affected item. Errors discovered after acceptance will be handled in accordance with applicable law.

8. Promotions & Bundles

Promotion eligibility, dates, exclusions, combination rules, and usage limits will be stated with the relevant offer. We will not introduce undisclosed restrictions after purchase.

Discount codes are not redeemable for cash unless the offer or applicable law provides otherwise. Promotions are not applied retroactively unless stated.

A partial bundle return may affect the refund calculation only where the relevant offer terms explain this and applicable law permits it. Statutory remedies remain unaffected.

9. Availability & Quantity Limits

Products and variants are subject to availability. Adding an item to your cart does not reserve it.

We may apply reasonable purchase limits to address fraud, stock abuse, or disruption to availability. Any effect on an existing order will be explained, with an appropriate refund where applicable.

Discontinuing a product does not remove rights associated with purchases already made.

10. Shipping & Delivery

Available destinations, preparation times, delivery estimates, and tracking information are described in our Shipping Policy and applicable checkout information.

Delivery dates are estimates unless expressly guaranteed. Describing a date as an estimate does not permit indefinite delay or remove applicable cancellation or refund rights.

If we cannot dispatch within the promised timeframe, we will notify you and provide the delay information, cancellation options, and refund rights required by law. Where required, we will obtain your consent to a delay or cancel and refund the unshipped order.

Where we arrange delivery, we remain responsible for the goods until they are delivered to you or a person you identify to receive them, subject to applicable law.

Provide a complete delivery address and respond to reasonable delivery requests. If an address error affects delivery, contact us promptly. Any proposed reshipping charge will be explained before you agree to it.

11. Returns, Refunds & Product Remedies

Our Return & Refund Policy explains the voluntary 30-day return process, return shipping costs, product issues, and refunds.

Faulty, damaged, incorrectly supplied, or misdescribed goods may qualify for remedies regardless of whether the voluntary return period has ended. Mandatory legal rights take priority over conflicting policy conditions.

12. Acceptable Website Use

You must not use the Services to:

• Commit fraud or use unauthorized payment information;
• Harass, threaten, or unlawfully harm another person;
• Access accounts, systems, or data without authorization;
• Transmit malware or disrupt website operations;
• Unlawfully collect personal information;
• Infringe intellectual property or privacy rights;
• Send spam or deceptive communications; or
• Circumvent security controls or reasonable purchase limits.

We may take proportionate action to protect the Services and users from these activities. A genuine complaint, honest review, or lawful payment dispute is not misuse.

13. Intellectual Property

SAYVO branding and protected website content are owned by SAYVO or the relevant rights holders. Third-party names and marks remain their owners’ property.

You may access the website for shopping and lawful informational purposes. You may not commercially reproduce, distribute, or exploit protected content without permission, except where applicable law permits.

These restrictions do not prevent lawful quotation, honest reviews, accessibility uses, or other legally permitted activities.

14. Reviews, Photos & Customer Content

Reviews should reflect genuine experiences. Disclose any relevant incentive or compensation, and submit only content you are entitled to share.

You retain ownership of your content. By submitting a review for publication, you grant us a non-exclusive, royalty-free license to host, display, and format that review on our store and review services. Formatting must not materially change its meaning.

Photos or videos sent privately to support for a return or complaint are used to assess and handle your request. Sending them does not grant permission to use them in advertising. We will request separate permission before using private support content for marketing.

We may remove spam, unlawful material, personal information, or content unrelated to a genuine customer experience. We will not remove or penalize an honest review merely because it is negative.

Nothing in these Terms restricts your right to publish an honest opinion or complaint.

15. Third-Party Services

Payment tools, tracking services, and external websites may have their own terms and privacy notices.

We do not control independently operated websites. This does not remove our responsibility as the seller or our responsibility for providers acting on our behalf where applicable law makes us responsible.

Contact SAYVO directly about orders placed through our store.

16. Shopify & Personal Information

Shopify provides our ecommerce platform. Our Privacy Policy explains how SAYVO and relevant providers process information, including international processing and available privacy choices.

Where Shopify Network Intelligence is enabled, Shopify may combine information from interactions with SAYVO, Shopify, and other merchants to provide Enhanced Services, including personalization, analytics, security, and advertising features.

Further information is available in the Shopify Consumer Privacy Policy and Shopify Privacy Portal . Acceptance of these Terms does not override applicable consent requirements or privacy choices.

17. Website Availability & General Information

We aim to maintain an accurate and available website. Maintenance, technical problems, and service interruptions may occasionally affect access. We will take reasonable steps to address problems.

General pet-care or educational content is not a substitute for advice from a qualified veterinarian or other appropriate professional. This does not qualify or remove product promises expressly made by SAYVO.

18. Product Guarantees & Website Features

We do not promise uninterrupted or error-free access to every website feature. Temporary website problems do not affect your existing purchase rights.

Products remain subject to applicable requirements concerning safety, quality, fitness for purpose, and conformity with their descriptions. We do not exclude mandatory warranties, consumer guarantees, or remedies.

19. Responsibility for Loss

We are responsible for loss or damage for which applicable law makes us liable, including losses caused by our breach of contract or failure to exercise legally required care.

Where legally permitted, we are not responsible for losses that were not reasonably foreseeable when the purchase contract was formed, or losses caused solely by your misuse or unlawful conduct. We do not use this provision to exclude responsibility for our own contribution to a loss.

Products are offered for personal and household use. Where legally permitted, we do not cover business losses arising from their use for commercial purposes.

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• Liability for defective products that cannot be excluded;
• Mandatory consumer rights; or
• Any other liability that cannot lawfully be excluded or limited.

20. Events Outside Our Reasonable Control

Severe weather, natural disasters, government restrictions, widespread transport disruption, and similar events may affect performance. We will take reasonable steps to reduce their impact and notify you of material delays.

Such an event does not automatically remove our obligations or transfer all risk to you. Applicable cancellation, delivery, and refund rights continue to apply.

21. Account Suspension

We may restrict an account where reasonably necessary to address fraud, security threats, unlawful conduct, or a material breach of these Terms. Where appropriate, we will explain the reason and provide an opportunity to contact us.

Suspension does not cancel valid refund obligations, remove rights relating to existing purchases, or prevent a lawful complaint.

22. Governing Law & Disputes

These Terms are governed by Wyoming law, subject to mandatory protections available under the laws applicable to you as a consumer. This choice does not deprive you of protections that cannot lawfully be excluded.

You may bring a claim in a court available to you under applicable law, including your local courts where consumer jurisdiction rules allow. These Terms do not require exclusive proceedings in Wyoming or mandatory arbitration.

We encourage you to contact us so we can try to resolve concerns. Doing so is not a condition for using a regulator, court, payment dispute process, or another lawful remedy.

23. Severability, Waiver & Transfers

If a provision is found unenforceable, the remaining provisions continue to apply where legally possible. An unfair provision will not become binding merely because the remainder of these Terms is valid.

A delay in enforcing a right does not automatically waive that right.

We may transfer this agreement as part of a legitimate business transfer only where doing so does not reduce your contractual guarantees or mandatory rights. We will provide notice where required. Nothing here restricts a transfer you are entitled to make under applicable law.

24. Agreement & Conflicting Information

These Terms, the applicable purchase policies, and the product and checkout information provided before purchase form the purchase agreement.

Specific agreed product or promotion terms take priority over conflicting general terms, subject to mandatory law. Nothing here excludes statements or promises that applicable law makes binding.

25. Changes to These Terms

We may update these Terms for future use and purchases. The revised version will be posted with an updated date, with additional notice where required.

Existing orders remain subject to the terms applicable when their contracts were formed, unless a change is required by law or validly agreed with you. An update will not retroactively remove your rights.

26. Contact SAYVO

For questions about these Terms, an order, or a complaint, please contact:

Contact our support team for return instructions before sending products to any address.