Terms of service

Last updated: August 30, 2026

1. Overview

These Terms of Service (“Terms”) govern your access to and use of the website, online store, content, features, products, customer support, and related services operated by SAYVO LLC under the trade name SAYVO (collectively, the “Services”).

Throughout these Terms, “SAYVO,” “we,” “us,” and “our” refer to SAYVO LLC. “You” and “your” refer to the person accessing the Services or placing an order.

Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer the Services.

By accessing the Services, creating an account, or placing an order, you agree to these Terms and the policies incorporated into them, including our:

• Privacy Policy;
• Return and Refund Policy; and
• Shipping Policy.

If you do not agree to these Terms, please do not use the Services or place an order.

2. Business Information

The seller responsible for purchases made through the Services is:

SAYVO LLC
Trade Name: SAYVO
Registered Business Address:
30 N Gould St, STE R
Sheridan, WY 82801
United States
Email: support@sayvopets.com

Our registered business address is not a return address. Approved returns must be sent only to the address provided by our customer-support team.

3. Eligibility and Accounts

You must be legally capable of entering into a binding contract in your jurisdiction to place an order. If you are under the age of majority, you may use the Services only with the involvement and permission of a parent or legal guardian.

You agree to provide accurate, current, and complete information when creating an account, placing an order, or contacting us.

You are responsible for maintaining the confidentiality of your account credentials and for activity performed through your account. Please notify us promptly if you suspect unauthorized access.

You may not transfer, sell, or assign your customer account to another person.

4. Product Information and Use

We make reasonable efforts to display product descriptions, dimensions, colors, images, features, and included components accurately.

Colors and appearance may vary slightly because of lighting, photography, manufacturing tolerances, screen settings, or device displays. Minor variations that do not materially affect a product’s function are not necessarily defects.

Product packaging, labeling, included components, and design details may be updated where the change does not materially reduce the product’s advertised function or quality.

You are responsible for reviewing the product description, variant selection, quantity, care guidance, and suitability information before completing an order.

FurGuard Pro Safety and Care

• Use the product only for its intended household cleaning purpose;
• Do not use FurGuard Pro directly on a pet or person;
• Keep the product and collected debris away from young children;
• Patch-test on a small, hidden area before use on an unfamiliar or delicate surface;
• Follow the care instructions supplied with the product and on the product page;
• Do not force the tool into narrow seams or use excessive pressure; and
• Discontinue use if the product becomes damaged.

FurGuard Pro is a household cleaning tool. It is not a medical device and is not intended to diagnose, treat, prevent, or manage allergies or any medical condition.

5. Orders and Contract Formation

Placing an order is an offer to purchase the selected products. An automated order-confirmation email acknowledges that we received your order but does not necessarily mean that the order has been finally accepted.

We may decline or cancel an order for legitimate reasons, including:

• The product is unavailable;
• Payment cannot be authorized;
• Information required to fulfill the order is incomplete or appears incorrect;
• We reasonably suspect fraud, unauthorized payment, abuse, or unlawful activity;
• A pricing or product-information error materially affects the order; or
• We cannot lawfully or reasonably deliver to the requested destination.

If we cancel an order after payment has been collected, we will issue a refund to the original payment method for the cancelled portion.

Please review product selection, color, bundle, quantity, shipping address, and contact information carefully before submitting an order.

6. Order Changes and Cancellations

If you need to change or cancel an order, contact support@sayvopets.com as soon as possible.

We cannot guarantee a change or cancellation after fulfillment processing has started or the order has been dispatched.

If an order can no longer be cancelled, you may request a return after delivery in accordance with our Return and Refund Policy and your applicable statutory rights.

7. Prices, Currency, Taxes, and Payment

Product prices are displayed in the currency selected or made available through the store. Currency conversions may be approximate and may be updated periodically.

The final amount payable, including applicable shipping charges and taxes collected through checkout, will be shown before you submit payment.

Your bank or payment provider may charge currency-conversion, international transaction, or other fees. These fees are imposed by the provider and are not controlled by SAYVO.

You represent that you are authorized to use the payment method submitted with your order. Payments are processed through Shopify and authorized payment providers.

We may correct an obvious pricing error before dispatch. If a material pricing error affects a paid order, we will notify you and provide the option to confirm the corrected price or cancel the affected item for a refund.

8. Promotions, Discount Codes, and Bundles

Promotions and discount codes may be subject to separate eligibility requirements, dates, exclusions, usage limits, and availability.

Unless expressly stated otherwise:

• Promotions cannot be combined;
• Discount codes have no cash value;
• Promotions cannot be applied retroactively to completed orders;
• A discount may be limited to one use per customer or order; and
• Returned bundle items may affect the promotional value of the remaining items.

We will not cancel or alter a valid promotion after an eligible order has been accepted except to correct an obvious error, prevent misuse, or comply with law.

9. Availability and Purchase Limits

Products and variants are subject to availability. Adding an item to a cart does not reserve inventory.

We may apply reasonable quantity limits to prevent fraud, unauthorized resale, inventory abuse, or disruption of availability for other customers.

We may discontinue products or variants, but doing so does not affect rights associated with orders already accepted.

10. Shipping and Delivery

We currently serve eligible destinations described in our Shipping Policy. Available methods and delivery estimates may vary according to destination, product, inventory location, carrier capacity, customs processing, and other factors.

Delivery dates are estimates unless we expressly agree to a guaranteed delivery date. We will make reasonable efforts to fulfill orders within the timeframe communicated at checkout or in our Shipping Policy.

If a material delay occurs, we will provide available information and any cancellation or refund options required by applicable law.

Where SAYVO arranges delivery, responsibility for the goods remains with SAYVO until the goods are delivered to you or to a person you have identified to receive them, except where applicable law provides otherwise.

You are responsible for providing a complete and accurate delivery address and, where required, responding to reasonable carrier requests or collecting a parcel held for pickup.

Please review our Shipping Policy for information concerning processing, tracking, delivery, address problems, customs, and delayed or missing parcels.

11. Returns, Refunds, and Statutory Rights

Returns, cancellations, damaged orders, exchanges, and refunds are governed by our Return and Refund Policy.

Nothing in these Terms limits rights or remedies that cannot lawfully be excluded, including applicable rights relating to goods that are faulty, not as described, or not fit for their intended purpose.

United Kingdom consumers may have additional cancellation and product-quality rights under applicable consumer law. Those rights are not replaced or reduced by our voluntary 30-day return policy.

12. Acceptable Use

You may use the Services only for lawful, personal, and non-commercial purposes.

You must not:

• Use the Services for fraud, unlawful activity, abuse, or harassment;
• Provide false, misleading, or unauthorized payment or account information;
• Attempt to gain unauthorized access to an account, system, network, or data;
• Upload or transmit malware, harmful code, or disruptive material;
• Interfere with the security, availability, or proper operation of the Services;
• Scrape, harvest, or collect personal information without lawful authorization;
• Infringe intellectual-property, privacy, or other legal rights;
• Use the Services to send spam or unsolicited commercial communications;
• Circumvent purchase limits, security controls, or access restrictions; or
• Use automated systems in a manner that materially burdens or disrupts the Services.

We may restrict or suspend access where reasonably necessary to protect customers, SAYVO, Shopify, service providers, or the integrity of the Services.

13. Intellectual Property

The Services and their content—including the SAYVO name and logo, text, product descriptions, graphics, photographs, videos, layouts, icons, and original editorial material—are owned by or licensed to SAYVO and are protected by applicable intellectual-property laws.

We grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Services for personal shopping and informational purposes.

You may not reproduce, modify, distribute, sell, license, republish, commercially exploit, or create derivative works from protected content without prior written permission, except where applicable law permits otherwise.

Shopify and third-party names, logos, and marks remain the property of their respective owners.

14. Reviews, Feedback, and User Content

If you submit a product review, photograph, video, suggestion, or other content, you confirm that:

• You own the content or have permission to submit it;
• The content is truthful and reflects your genuine experience;
• You disclose any material incentive or compensation;
• The content does not violate another person’s rights; and
• The content is not unlawful, abusive, deceptive, defamatory, or malicious.

You retain ownership of your submitted content. You grant SAYVO a non-exclusive, worldwide, royalty-free license to host, reproduce, display, format, and use the content for operating and promoting the Services, subject to applicable law.

We may moderate or remove content that violates these Terms, but we are not obligated to publish every submission.

15. Third-Party Services and Links

The Services may contain functionality, payment options, tracking tools, or links provided by third parties.

Third-party services may be governed by their own terms and privacy policies. SAYVO is not responsible for independent third-party websites that we do not operate or control.

This provision does not reduce SAYVO’s responsibility as the seller for orders placed directly through the SAYVO store. Questions about a SAYVO order should be directed to SAYVO, not to our suppliers or fulfillment providers.

16. Shopify and Customer Data

Shopify hosts the Services and processes information about your access, browsing, and transactions to provide and improve its platform and related services.

When Shopify Network Intelligence is enabled, Shopify may securely use customer data from interactions with SAYVO, other Shopify merchants, and Shopify to generate insights and provide enhanced services, including improved personalization, performance, fraud prevention, analytics, and advertising features.

Information may be shared with Shopify and other service providers located outside your country as described in our Privacy Policy.

Where required, Shopify respects eligible cookie-consent and data-sharing opt-out choices submitted through our cookie banner, “Your Privacy Choices” page, Global Privacy Control, or Shopify’s privacy tools.

Learn more in the Shopify Consumer Privacy Policy and the Shopify Privacy Portal .

17. Website Availability and Informational Content

We aim to keep the Services accurate, secure, and available, but temporary interruptions, maintenance, technical errors, or third-party service disruptions may occur.

General pet-care, cleaning, or household information published through our website or journal is provided for educational purposes and is not medical, veterinary, legal, or other professional advice.

Always follow manufacturer care instructions and seek an appropriately qualified professional where professional advice is required.

18. Disclaimer of Warranties

To the extent permitted by applicable law, the website and non-product digital features are provided on an “as available” basis without a guarantee that access will always be uninterrupted or error-free.

We do not exclude or limit any warranty, condition, consumer guarantee, statutory right, or remedy that cannot legally be excluded or limited.

Nothing in this section affects rights relating to products that must be of satisfactory quality, fit for purpose, and match their description where those rights apply.

19. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• Willful misconduct; or
• Violation of consumer rights that cannot legally be excluded.

To the extent permitted by law, SAYVO is not responsible for losses that were not reasonably foreseeable when the contract was formed, losses caused solely by your unlawful conduct or misuse of a product, or business losses arising from products purchased for personal or household use.

This section does not limit your right to receive an appropriate remedy for products that are damaged in transit, faulty, not delivered, not as described, or otherwise fail to meet applicable legal requirements.

20. Events Outside Reasonable Control

We are not responsible for a failure or delay caused by events genuinely outside our reasonable control, such as natural disasters, widespread carrier disruption, government action, war, civil disorder, labor disruption, public-health emergencies, or major infrastructure failure.

We will take reasonable steps to reduce the effect of the event and communicate material delays where practicable. This section does not remove cancellation, refund, or other rights available under applicable law.

21. Suspension and Termination

We may suspend or terminate access to an account where we reasonably believe it is necessary to address fraud, security risk, unlawful activity, material breach of these Terms, or harm to the Services or another person.

Termination does not affect rights or obligations that arose before termination, including payment obligations, intellectual-property rights, privacy obligations, and valid consumer claims.

22. Governing Law and Consumer Rights

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles.

If you are a consumer outside Wyoming, this choice of law does not deprive you of mandatory protections or rights available under the laws of your country, state, province, or territory of residence.

Before commencing formal proceedings, we encourage you to contact us so we can attempt to resolve the concern directly. Nothing in these Terms prevents either party from using a court, regulator, payment dispute process, or other remedy available under applicable law.

23. Severability, Waiver, and Assignment

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue in effect.

A failure to enforce a provision is not a waiver of the right to enforce it later.

You may not transfer your rights or obligations under these Terms without our written consent. We may transfer our rights or obligations as part of a legitimate sale, merger, restructuring, or transfer of the business, provided that doing so does not reduce your mandatory consumer rights.

24. Entire Agreement

These Terms and the policies incorporated by reference form the agreement between you and SAYVO concerning your use of the Services and purchases through the store.

If a specific promotion or written product term conflicts with these general Terms, the more specific term will apply to the extent of that conflict.

25. Changes to These Terms

We may update these Terms to reflect changes in our Services, business practices, technology, or legal requirements.

The revised version will be posted on this page with an updated effective date. Where required by law, we will provide additional notice of material changes.

Changes will not retroactively reduce rights associated with an order already accepted unless applicable law permits and you agree.

26. Contact Us

Questions, complaints, or concerns about these Terms or a SAYVO order may be directed to:

SAYVO LLC
Trade Name: SAYVO
Email: support@sayvopets.com
Registered Business Address:
30 N Gould St, STE R
Sheridan, WY 82801
United States

Do not send product returns to the registered business address unless our customer-support team specifically authorizes that address for your return.