Frequently Asked Questions

FurGuard Pro is a reusable, self-cleaning pet-hair remover designed for quick pickup on suitable everyday fabric surfaces. Its cleaning base removes collected hair from the brush and stores it in an internal chamber for easier disposal.

It is intended for suitable fabric surfaces such as many sofas, bedding items, clothing and fabric car seats. Performance varies with fabric weave, finish and hair type. Always patch-test an inconspicuous area first and follow the surface manufacturer's care instructions.

Do not use FurGuard Pro on leather, suede, wet surfaces, skin, pets or delicate materials that may snag or change texture. Avoid loosely woven, looped, embellished or fragile fabrics unless the manufacturer confirms that brushing is safe.

No. FurGuard Pro is a mechanical reusable tool and does not require batteries, charging or disposable adhesive refill sheets.

Insert the brush into the cleaning base as directed, remove it, then open the collection chamber and dispose of the gathered hair. Keep the tool dry and remove trapped fibres gently. Do not use harsh chemicals or immerse components unless the product instructions specifically permit it.

Results vary with hair length, static, fabric weave and technique. FurGuard Pro is designed for visible hair pickup on suitable fabrics, but it does not replace laundering, deep vacuuming, professional textile care or allergen management.

After checkout, you should receive an order-confirmation email at the address used for your purchase. Check your spam or promotions folder if it does not arrive. If you still cannot find it, contact us at support@sayvopets.com.

Contact us as soon as possible after ordering. We will try to help, but changes or cancellations are not guaranteed once processing or fulfillment has started.

Contact support immediately with your order number and the requested correction. We cannot guarantee an address change after an order has entered processing or been dispatched. Customers are responsible for providing complete and accurate delivery information at checkout.

We currently ship to eligible addresses in the United States, Canada and the United Kingdom.

We currently offer free standard shipping on eligible orders to the United States, Canada and the United Kingdom.

Order processing normally takes 1–3 business days. Estimated transit time is typically 7–12 business days after dispatch. These are estimates, not guaranteed delivery dates, and carrier, customs, weather, holidays or address issues may cause delays.

Once your order is dispatched, we will send a shipping-confirmation email containing available tracking details. You can also visit our Track Your Order page and enter the requested order information.

Carrier scans can take time to appear, particularly shortly after dispatch or during international transit. Allow a reasonable update period, then contact support@sayvopets.com with your order number if the status remains unchanged or the estimated delivery window has passed.

For suspected loss, contact our support team so we can investigate with the carrier. If an item arrives damaged, contact us within 48 hours of delivery and include your order number, a description of the issue, and clear photos of the item and packaging.

You may request a return within 30 days after receiving your item. Eligibility requirements and exclusions apply.

To be eligible, the item generally must be in the same condition in which it was received: unused, with tags where applicable, in its original packaging, and accompanied by proof of purchase.

Email support@sayvopets.com before sending anything back. If approved, we will provide return instructions and the authorized destination. Items returned without prior authorization may not be accepted.

Customers are generally responsible for return shipping costs unless the item arrived damaged, defective or incorrect and the claim is approved. Do not send a return to the SAYVO registered office unless our support team specifically authorizes that address in writing.

After an approved return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method, generally within 10 business days. Your bank or card provider may require additional processing time. Contact us if more than 15 business days have passed since your refund was approved.

The fastest option is usually to complete an approved return and place a separate order for the preferred item. Contact support if you received a damaged, defective or incorrect product.

Email support@sayvopets.com or use our Contact Us page. For order-related questions, include your full name, order number and a clear description of how we can help.

Include your order number, the affected item, when the issue was noticed, and clear photos or video where relevant. Keep the product and original packaging while the request is reviewed.