Privacy policy

Last updated: August 30, 2026

SAYVO LLC (“SAYVO,” “we,” “us,” or “our”) operates this website and online store, including the related content, features, products, customer support, and services collectively referred to as the “Services.”

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, place an order, create an account, contact us, subscribe to marketing communications, or otherwise interact with the Services.

Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer the Services. Depending on your location, additional privacy rights may apply to you.

1. Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with us, we may collect the following:

Contact and Identity Information

  • Name;
  • Email address;
  • Telephone number;
  • Billing and shipping addresses; and
  • Other information you provide when contacting us.

Order and Transaction Information

  • Products viewed, added to a cart, or purchased;
  • Order number and transaction history;
  • Shipping, delivery, return, replacement, and refund information;
  • Discounts, promotions, and gift-card activity; and
  • Customer-service communications related to an order.

Payment Information

Payments are processed by Shopify and authorized payment-service providers. These providers may collect payment-card details, billing information, transaction identifiers, payment confirmation, and fraud-prevention data.

SAYVO generally does not receive or store your complete payment-card number or card security code.

Account Information

  • Account login details;
  • Saved addresses;
  • Order history;
  • Account preferences; and
  • Information used to authenticate and secure your account.

Device and Usage Information

  • Internet Protocol address;
  • Browser type and device information;
  • Operating system;
  • Approximate location derived from an IP address;
  • Pages visited and interactions with the Services;
  • Referring website or advertisement; and
  • Cookie and similar technology identifiers.

Communications and User-Submitted Content

  • Customer-support requests;
  • Product reviews and feedback;
  • Return or damage photographs and videos;
  • Survey responses; and
  • Other information you voluntarily provide.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, submit a form, or contact us;
  • Automatically through cookies, pixels, log files, and similar technologies;
  • From Shopify and our payment, fraud-prevention, analytics, marketing, fulfillment, and shipping providers;
  • From advertising and business partners, where permitted by law; and
  • From publicly available or lawful third-party sources.

3. How We Use Personal Information

We may use personal information to:

  • Process payments and complete transactions;
  • Confirm, fulfill, ship, and deliver orders;
  • Provide tracking information and delivery updates;
  • Process cancellations, returns, replacements, and refunds;
  • Provide customer support and respond to inquiries;
  • Create, maintain, and secure customer accounts;
  • Detect, investigate, and prevent fraud, abuse, and security incidents;
  • Improve our website, products, customer experience, and operations;
  • Measure website performance and understand customer interactions;
  • Personalize content and advertising where permitted;
  • Send marketing communications where you have consented or where otherwise permitted by law;
  • Comply with tax, accounting, legal, regulatory, and recordkeeping obligations; and
  • Establish, exercise, or defend legal claims.

4. Legal Bases for Processing

Where United Kingdom or similar data-protection law applies, we process personal information under one or more of the following legal bases:

  • Performance of a contract: to process your payment, fulfill your order, deliver products, and provide requested customer service.
  • Legitimate interests: to operate and improve our business, prevent fraud, secure the Services, understand performance, and provide relevant customer experiences, provided those interests are not overridden by your rights.
  • Consent: when you agree to optional cookies, marketing communications, or another activity requiring consent. You may withdraw consent at any time.
  • Legal obligation: to comply with applicable tax, accounting, consumer-protection, law-enforcement, and regulatory requirements.

5. Cookies and Similar Technologies

We and our service providers use cookies, pixels, tags, software development kits, and similar technologies to operate the website, remember preferences, maintain security, analyze performance, and support advertising.

These technologies may include:

  • Strictly necessary technologies required for checkout, security, account access, cart functionality, and website operation;
  • Analytics technologies that help us understand website traffic and performance;
  • Functional technologies that remember choices and improve features; and
  • Advertising technologies that measure campaigns and may support personalized advertising where permitted.

Where required, non-essential technologies will be used only after you provide consent. You may manage available choices through our cookie banner and the “Your Privacy Choices” link on our website.

You may also adjust browser settings to block or delete cookies. Blocking necessary cookies may prevent some website features from functioning correctly.

6. Marketing Communications

If you subscribe to promotional emails, we may send product news, pet-care content, offers, and other SAYVO updates.

You can unsubscribe at any time using the unsubscribe link contained in a marketing email or by contacting us. Unsubscribing from marketing does not prevent us from sending transactional communications such as order confirmations, shipping updates, security alerts, or responses to customer-service requests.

7. How We Disclose Personal Information

We may disclose personal information where reasonably necessary to the following categories of recipients:

  • Shopify, which hosts our store and processes information to provide and improve the ecommerce platform;
  • Payment processors and financial institutions that authorize and process transactions;
  • Order-fulfillment providers, warehouses, and suppliers that prepare and dispatch orders;
  • Shipping carriers and logistics providers that deliver and track parcels;
  • Customer-service, email, cloud-hosting, security, fraud-prevention, analytics, and technical providers ;
  • Advertising and marketing partners, subject to your choices and applicable law;
  • Professional advisers, including legal, accounting, banking, insurance, and compliance providers; and
  • Government agencies, courts, regulators, or law-enforcement authorities where disclosure is required or legally permitted.

Fulfillment providers and shipping carriers receive only the information reasonably necessary to process, ship, deliver, track, replace, or return an order.

We may also disclose information in connection with a merger, financing, acquisition, reorganization, bankruptcy, or sale of all or part of our business, subject to applicable law.

8. Shopify and Shopify Network Intelligence

Shopify hosts the Services and processes information about your access to, browsing activity, use of the Services, and transactions in order to provide, secure, personalize, and improve its ecommerce platform and related services.

When Shopify Network Intelligence is enabled, Shopify may securely use customer data from interactions with SAYVO, other Shopify merchants, and Shopify to generate insights and provide Enhanced Services. These services may include improved personalization, store performance, fraud prevention, analytics, product features, and advertising capabilities.

Shopify may combine information from your interactions with our store with information from your interactions with Shopify and other Shopify merchants. Other merchants cannot directly view SAYVO customer data through Shopify Network Intelligence.

Information submitted through the Services may be transmitted to Shopify and other service providers located outside your country, as further described in the International Data Transfers section of this Privacy Policy.

Where required, Shopify respects eligible cookie-consent and data-sharing opt-out choices submitted through our cookie banner, the “Your Privacy Choices” page, a recognized Global Privacy Control signal, or Shopify’s privacy tools.

You can learn more by reviewing the Shopify Consumer Privacy Policy .

Depending on your location, you may exercise certain rights directly with Shopify, including withdrawing consent or objecting to eligible processing, through the Shopify Privacy Portal .

9. Targeted Advertising, Sale, and Sharing

We do not sell personal information for money.

We may permit advertising and analytics partners to collect identifiers, device information, and website-interaction information through cookies or similar technologies. Some United States privacy laws may define this activity as “selling,” “sharing,” or using personal information for targeted advertising.

Where applicable, you may opt out through the “Your Privacy Choices” link on our website or by contacting us.

If your browser sends a legally recognized Global Privacy Control signal, we will process it as an opt-out request where required by applicable law. More information is available at globalprivacycontrol.org .

10. International Data Transfers

SAYVO LLC is based in the United States. Our ecommerce, payment, technology, customer-support, fulfillment, and shipping providers may process information in the United States, Canada, the United Kingdom, China, and other countries.

The privacy laws of those countries may differ from the laws where you reside. When applicable law requires a transfer mechanism or additional safeguards, we rely on measures made available by our service providers or other legally recognized safeguards.

Information required to fulfill an order may be transferred to a fulfillment provider or shipping carrier outside your country because that processing is necessary to complete the transaction you requested.

11. Data Security

We use administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No transmission or storage system can be guaranteed to be completely secure. Please do not send complete payment-card numbers, passwords, or other highly sensitive information through ordinary email.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Fulfill orders and provide customer service;
  • Maintain accounts and transaction records;
  • Comply with tax, accounting, legal, and regulatory obligations;
  • Prevent fraud and maintain security;
  • Resolve disputes; and
  • Establish, exercise, or defend legal claims.

Retention periods vary according to the type of information, the nature of our relationship with you, legal requirements, and whether the information is needed for an ongoing dispute or investigation.

When information is no longer required, we will delete, anonymize, or otherwise dispose of it in accordance with applicable law and our service providers’ technical capabilities.

13. Your Privacy Rights

Depending on your location and subject to legal limitations, you may have the right to:

  • Request access to personal information we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of personal information;
  • Request a portable copy of certain information;
  • Restrict or object to certain processing;
  • Withdraw consent where processing is based on consent;
  • Opt out of targeted advertising or legally defined sale or sharing;
  • Appeal a decision concerning a privacy request where applicable; and
  • Submit a complaint to an applicable privacy or data-protection authority.

Where applicable, you have the right to object to processing based on our legitimate interests and to object to direct marketing at any time.

We will not discriminate against you for exercising an applicable privacy right.

14. How to Submit a Privacy Request

To submit an access, correction, deletion, portability, objection, or other privacy request, email support@sayvopets.com.

Please include:

  • Your full name;
  • The email address associated with your order or account;
  • Your order number, if relevant; and
  • A clear description of your request.

We may request additional information to reasonably verify your identity and protect your information. An authorized agent may submit a request where permitted by law, but we may require proof of authorization.

We will respond within the period required by applicable law. Certain information may be retained where necessary to comply with legal obligations, complete transactions, prevent fraud, or establish or defend legal claims.

15. Canadian Residents

Where Canadian privacy law applies, SAYVO is responsible for personal information under its control, including information processed by service providers on our behalf.

You may request access to or correction of your personal information, withdraw consent subject to legal and contractual restrictions, or submit a privacy complaint by contacting our Privacy Contact using the details below.

16. United Kingdom Residents

United Kingdom residents may have rights under the UK GDPR and the Data Protection Act 2018, including access, correction, deletion, restriction, objection, portability, and withdrawal of consent.

If you are not satisfied with our response, you may have the right to complain to the UK Information Commissioner’s Office: ico.org.uk/make-a-complaint .

17. Children’s Privacy

The Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16.

If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete it.

18. Third-Party Websites

The Services may link to websites or services operated by third parties. Their privacy and security practices are governed by their own policies. We are not responsible for third-party services that we do not control.

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect operational, legal, regulatory, or technological changes. We will post the revised version on this website, update the “Last updated” date, and provide additional notice where required.

20. Contact and Privacy Inquiries

For questions, complaints, or privacy-rights requests, contact:

SAYVO LLC
Trade Name: SAYVO
Email: support@sayvopets.com
Registered Business Address:
30 N Gould St, STE R
Sheridan, WY 82801
United States