Shipping policy
Last updated: November 2, 2026
Free standard shipping. Clear delivery estimates.
We offer free standard shipping to eligible addresses in the United States, Canada and the United Kingdom. Each product page shows the delivery estimate for that item before you order.
No minimum order value for eligible US, Canadian and UK addresses.
Check the delivery information beside the purchase options on your product page.
1. Where we deliver
We currently deliver to eligible addresses in the United States, Canada and the United Kingdom. Availability may vary for remote areas, PO boxes, military addresses and territories. Available delivery options are shown at checkout.
2. Shipping cost
Standard shipping is free for eligible orders to these three countries. Any optional paid delivery service, if available, is priced before you place your order. Free shipping refers to the standard transport charge; any applicable taxes collected at checkout are shown separately.
3. Order preparation
We aim to prepare and dispatch orders by the next business day after successful payment. This is a dispatch target. Business days are Monday to Friday, excluding relevant public holidays. Preparation is separate from transit unless the delivery information explicitly says otherwise.
4. How long delivery takes
Delivery estimates vary by product and destination. Check the delivery note beside the purchase options on each product page for the applicable timeframe and whether it is stated in days or business days. There is no single transit window for every product in our store.
The product-page information explains when the estimate starts and whether preparation is included. If checkout displays an arrival estimate that already includes preparation, do not add it again. Delivery estimates are not guaranteed arrival dates.
5. Dispatch and tracking
Orders may ship from domestic or international fulfillment locations depending on the item and destination. Items in the same order may arrive in separate parcels. After dispatch, we send available tracking details by email. You can also visit Track Your Order.
6. Delivery questions
For a delayed parcel, unclear tracking, an address correction or another delivery question, contact support@sayvopets.com with your order number. Carrier operations, customs checks, public holidays and weather can affect delivery timing. We aim to reply within 1–2 business days, Monday–Friday.
7. Returns and cancellations
For return conditions, cancellations and product issues, please see our Return & Refund Policy. This shipping page does not replace those terms or your applicable consumer rights.