Refund policy

Last updated: August 30, 2026

At SAYVO, we want you to feel confident about every purchase. This Return and Refund Policy explains when a return may be requested, how to begin the process, and when an approved refund will be issued.

30-Day Return Policy

You may request a return within 30 days after your order has been delivered. A return request must be submitted before the 30-day period expires.

To qualify for a standard return, the product must:

Be in the same condition in which it was received;
Be unused, clean, and free from pet hair or other debris;
Include all original components, accessories, manuals, and promotional items;
Be returned in its original packaging where reasonably possible; and
Include the order number or other valid proof of purchase.

Products that show damage or excessive use beyond what is reasonably necessary to inspect them may be refused or may qualify for a reduced refund where permitted by applicable law.

How to Request a Return

Before returning an item, email support@sayvopets.com and include:

Your full name;
Your order number;
The item you wish to return;
The reason for the return; and
Clear photographs or video if the item is damaged, defective, incomplete, or incorrect.

If your return is authorized, we will provide return instructions and the appropriate return address. The address provided for an approved return may differ from SAYVO LLC’s registered business address.

Do not send a return to the address shown on the original parcel, to a supplier, or to SAYVO LLC’s registered office unless our support team specifically instructs you to do so.

Items returned without prior authorization may be delayed, refused, or returned to the sender.

Return Shipping Costs

For an approved change-of-mind return, the customer is responsible for the return shipping cost unless applicable law requires otherwise.

If the product arrived damaged, defective, incomplete, or different from what was ordered, SAYVO will provide an appropriate remedy and cover reasonable return shipping costs when a return is required.

We recommend using a trackable shipping service and retaining the shipping receipt until the return has been completed. SAYVO is not responsible for a customer-arranged return parcel that is lost or damaged in transit.

SAYVO does not charge a restocking fee for an approved return.

Damaged, Defective, Incomplete, or Incorrect Orders

Please inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, or incorrect, contact us as soon as reasonably possible at support@sayvopets.com.

Please retain the product, all packaging, the shipping label, and the contents of the parcel while we review your claim. Do not discard or return the item until we provide instructions.

Depending on the circumstances and applicable law, an appropriate remedy may include replacement parts, a replacement product, a refund, or another reasonable resolution.

Bundles and Cleaning Kits

Products purchased as a bundle, multipack, or complete cleaning kit should be returned with all included products, accessories, and promotional items.

If part of a bundle is missing, used, damaged, or not returned, any approved refund may be adjusted to reflect the value of the missing or retained items where permitted by applicable law.

Non-Returnable Items

The following items cannot be returned unless they arrived defective or applicable law requires otherwise:

Gift cards;
Personalized or custom-made products;
Items identified as final sale before purchase, where legally permitted;
Items that have been materially altered, misused, or damaged after delivery; and
Items returned without all essential parts or components.

Please contact us before purchasing if you have questions about whether a particular item is eligible for return.

Exchanges

We do not process direct exchanges. The fastest way to obtain a different product or variant is to request a return for the original item and, after the return is approved, place a separate order for the replacement item.

Order Cancellations

If you need to cancel or change an order, contact support@sayvopets.com as soon as possible.

We cannot guarantee cancellation after an order has entered processing or has been dispatched. If the order has already shipped, you may request a return after delivery in accordance with this policy and your applicable statutory rights.

Refund Review and Processing

After receiving and inspecting an authorized return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method within 10 business days. Your bank, card issuer, or payment provider may require additional time to post the funds to your account.

Where required by applicable law, eligible standard outbound delivery charges will also be refunded. Additional costs for expedited or premium delivery are not refundable beyond the cost of the least expensive standard delivery option offered.

If more than 15 business days have passed since we confirmed that your refund was approved, contact support@sayvopets.com.

United Kingdom Cancellation Rights

If you are a consumer in the United Kingdom, you may have a statutory right to cancel an eligible online purchase without giving a reason by notifying us within 14 days after receiving the goods. After notifying us, you generally have a further 14 days to return them.

You may inspect the goods as you would in a physical store. Where permitted by law, we may reduce a refund if handling beyond what is reasonably necessary has diminished the product’s value.

Nothing in this policy limits or excludes rights available to you under applicable consumer-protection law.